Auto insurers used the decline in auto damage claims during the COVID-19 pandemic as an opportunity to refine their claims processes, and customers have noticed. According to the J.D. Power 2020 U.S. Auto Claims Satisfaction Study, the customer services improvements have led to  record-high  customer satisfaction. These improvements include ensuring […]

Policyholder dividends have more than tripled so far this year, due largely to approximately $14 billion auto insurers have returned to policyholders in response to reduced driving and fewer accident claims related to the COVID-19 pandemic. According to National Association of Insurance Commissioners (NAIC) data from Standard & Poor’s Global […]

Dan and Ben, ready for a safety-conscious Halloween last year. My five-year-old nephew, Ben, is a great source of pride to his electrician father, Dan. Last Halloween, Ben refused to trick-or-treat at a particular house because he noticed that the decorations there were a fire hazard. Halloween is supposed to […]

[embedded content] For a variety of reasons, many people have moved during the pandemic. One in five U.S. adults either changed residence due to the pandemic or know someone who did, according to a Pew Research survey. There are many safety factors to consider if you are moving, and it’s […]

By Dr. Steven Weisbart, Chief Economist, Insurance Information Institute The U.S. Energy Information Administration (EIA) publishes extensive data on petroleum production, refining and supplies to users, with some data provided on a weekly basis. Gasoline supplied to retailers is not quite the same as gasoline consumed but it is close. […]

Getty Images Today marks one year when my car got flooded, I got stranded, and I learned a huge lesson: I call it my floodiversary. We keep a small saltwater tank, and to keep the tank healthy, it needs regular water changes. Before the Fourth of July weekend I decided […]

Insurers refunded $1.2 billion to California policyholders as of June 26, according to actuarial firm Perr & Knight. The California Department of Insurance (CDI) ordered the refunds to drivers and businesses in the state affected by the COVID-19 emergency. The companies were required to file reports outlining the details of […]

June 28 is National Insurance Awareness Day, which means it’s a good day to evaluate your insurance coverage and assess your risk. Triple-I has put together a video to help remind you to review your policies and consider any life changes that might necessitate updating your coverage. This is also […]

With a number of carriers increasing the credit they are giving on their policies, U.S. auto insurers will return over $14 billion to their customers nationwide in response to reduced driving during the pandemic, according to an Insurance Information Institute (Triple-I) estimate. In May, Triple-I estimated that insurers would return more than […]

Auto insurance refunds U.S. auto insurers will return over $10 billion to their customers nationwide, according to an Insurance Information Institute estimate, in response to reduced driving during the pandemic. We’ve listed many of the companies that are offering refunds here and here. These lists are not exhaustive, so be sure to […]